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Terms and Conditions Policy | Infinity Performance UK | Ward Fitness Ltd


Please read these Terms and Conditions carefully before engaging in personal training services provided by Infinity Performance ("the Trainer," "we," "us," or "our"). By booking and participating in personal training sessions with us, you ("the Client" or "you") agree to be bound by the following terms and conditions:

  1. Personal Training Services: 

1.1. The Trainer agrees to provide personal training services to the Client as outlined in the agreed-upon training program, which may include but is not limited to; fitness assessments, exercise instruction, exercise programming, nutritional guidance, and other related services.

  1. Maximum Sessions and Missed Sessions: 

2.1. The Client may attend a maximum of two (2) personal training sessions per week, subject to availability and based on their chosen programme / package. 

2.2. If the Client misses any sessions during a given week, and provides the trainer with more than 48 hours notice, they may schedule makeup sessions the following week, not exceeding a total of two sessions per week. 

  1. Cancellation Policy: 

3.1. The Client must provide at least 24 hours' notice for any cancellation or rescheduling of a personal training session.

3.2. If the Client fails to provide 24 hours' notice or fails to attend a scheduled session, the Trainer reserves the right to charge the full session fee.

3.3. Cancellations or rescheduling requests should be communicated directly to the Trainer via phone or email or in the Infinity Performance app direct messaging feature.

  1. Pre-Booking Requirement: 

4.1. The Client must pre-book personal training sessions with the Trainer before attending any sessions. 

4.2. The Trainer will work with the Client to establish mutually convenient training schedules and session times.

  1. Minimum Term and Commitment: 

5.1. The minimum commitment to personal training is eight (8) consecutive weeks from the start date agreed upon by both parties.

5.2. The Client agrees to attend sessions regularly and follow the Trainer's recommendations throughout the minimum term.

5.3. Early termination of the personal training commitment may result in forfeiture of any remaining sessions.

  1. Fees and Payments: 

6.1. The Client shall pay the Trainer the agreed-upon fee for each personal training session.

6.2. Payment for sessions must be made in advance or at the time of each session unless otherwise agreed upon.

6.3. The Trainer reserves the right to revise the fees at any time with prior notice to the Client.

  1. Refunds:

7.1. All fees paid for personal training services are non-refundable.

7.2. The Client acknowledges that refunds will not be provided for any reason, including but not limited to non-attendance, personal circumstances, or early termination of the commitment.

  1. Client Responsibilities: 

8.1. The Client must disclose any medical conditions, injuries, or concerns that may affect their ability to participate in physical activities during the personal training sessions.

8.2. The Client agrees to follow the Trainer's instructions and advice during the sessions to ensure their safety and maximise the effectiveness of the training program.

8.3. The Client acknowledges that participation in physical activities carries inherent risks, and they assume full responsibility for any injuries, damages, or losses incurred during or as a result of the personal training sessions.

  1. Confidentiality: 

9.1. The Trainer will treat all personal and health-related information disclosed by the Client as confidential and will not share it with third parties without the Client's written consent, except as required by law.

  1. Modifications to Terms and Conditions:

11.1. The Trainer reserves the right to modify or update these Terms and Conditions at any time without prior notice to the Client.

11.2. Any changes to the Terms and Conditions will be communicated to the Client via email or other preferred contact method.

11.3. The Client's continued use of the personal training services after any modifications to the Terms and Conditions constitutes acceptance of the updated terms.

  1. Entire Agreement:

13.1. These Terms and Conditions constitute the entire agreement between the Trainer and the Client and supersede any prior agreements, understandings, or representations, whether written or verbal, relating to the subject matter herein.


By engaging in personal training services with Infinity Performance UK, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you have any questions or concerns regarding these terms, please contact us for clarification before commencing any training sessions.


Infinity Performance UK

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